1. Introduction

At terminalgeeks.com (“we“, “our“, “us“), we strive to ensure your satisfaction with our products and services. This Refund Policy outlines our procedures for returns, refunds, and exchanges.

2. Eligibility for Refunds

To be eligible for a refund, please make sure that:

• The product was purchased in the last 30 days
• The product is in its original packaging
• You have the receipt or proof of purchase
• The product is in the same condition that you received it

3. Non-Refundable Items

The following items are non-refundable:

• Gift cards
• Downloadable software products
• Digital content or services that have been accessed or downloaded

4. Refund Process

To initiate a refund:

1. Contact our customer service team at support@terminalgeeks.com
2. Provide your order number and the reason for the refund
3. Our team will review your request and provide further instructions
4. If approved, return the item as per the provided instructions
5. Once we receive and inspect the item, we will process your refund

5. Refund Timeframe

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

6. Late or Missing Refunds

If you haven"t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you"ve done all of this and you still have not received your refund yet, please contact us at support@terminalgeeks.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@terminalgeeks.com and we will provide you with instructions.

8. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

9. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to check this page periodically for any changes.

10. Contact Us

If you have any questions about our Refund Policy, please contact us:

• By email: support@terminalgeeks.com
• By visiting this page on our website: terminalgeeks.com/contact